Robotic Process Automation & Digital Transformation Lightboard
Transcript
hey guys going to skew Towson from the CTO visor DICOM with a CTO dose light board edition you can find us on the web at CTO visor comm you can find me on the Twitter's at CTO advisor we're going to talk a little digital transformation using RPA we get this question quite a bit it's our PA robotic process automation is this a gimmick or is it real taking bots or electronic boss and replacing human activity using role software bots you can think of it as you
know what I have a human that takes you know this thing that doesn't have a API it can be whatever process taking information out of one web page and put it into another web page I Joe I'll just take a micro or software to do that process that's it at the most simplistic perspective but let's take a business process that we see in the real world let's say a manufacturer that has a workflow where they receive orders via fax machine this happens a lot in low
skilled workforces that I've been trained to order widgets from Acme using a fax from the receiving the facts Acme takes a request from a customer service rep perspective and inputs that request into si P now we're you're talking about digitally transforming this process this is a very difficult process to digitally transform because there's people involved in this process and without training the people to do the new interface all the development in the world won't help help this is where our PA can come into him handy
you replace basically this customer service activity with our PA robot the fax goes into a fax server our PA uses OCR image recognition to read the order and then automatically inputs that into si P in eliminating any errors that the customer service agents would have done and then making it practically a faster process so again you've taken a manual analog process you've digitized it to the point that you can digitize it and now the effort is now just on this part the si P part whether
you're taking Leonardo some type of their digital transformation initiative to spend time developing a interface so that customers can access and interact with you via si P while eliminating all of this infrastructure back in peace you don't agree you think this is a relatively weak example hey hit me up at CTL advisor on Twitter you can find the website at the CTO visor com let me know what do you think about the light board versus doing whiteboard videos talk to you next CTO DOS
