AWS Connect - AWS Everyday
Transcript
all right today's service is AWS connect you have a call center and you want to get input from customers via email text social media traditional telephone calls Chad you want a Omni Channel as AWS describes it to communicate with customers that's AWS connect in a nutshell it is the infrastructure and software to do that but I wanted to go one step further and bring in a couple of other AWS services that we've talked about over the past few days one has been AWS comprehend to do
sentiment analysis so you have AWS connect and you're getting in tons of email and you want to be proactive and talk to customers via or based on that feedback comprehend can go through that get sentiment you can then triage those emails and contacts and have agents proactively reach out to customers but taking it one step further you can use the chime SDK to automate either telephone or video contact with the customers again we're building on one service after another this is a box of well-designed Lego
kits that enable you to build applications that solve business need without worrying about the infrastructure
